Hi there, How I can top up by voucher a pay as you go Sim card from aboard ?

[robertjacks]

Hi there, How I can top up by voucher a pay as you go Sim card from aboard ?

[SoRo]

There’s 3 methods!

1, log in to My EE and go to Menu > Top up.

2, call +44 7953 966 250 and top up using a credit or debit card.

3, call our overseas top up line on 360 from your EEphone.

This information was found here: https://ee.co.uk/help/help-new/roaming-and-international/using-your-device-abroad/how-do-i-top-up-ab...

hope i I helped you 🙂

[XRaySpeX]

Do you have the voucher? If so, text 150 with VO then a space and then the 16-digit voucher number.

[SoRo]

No, you can't text 150 from abroad. You need to actually dial 360 to top-up.

[XRaySpeX]

@SoRo : I believe that you can text 150 from within the EU, if that's where the OP is.

[SoRo]

Hm, if you say so. From reading from other pages to make sure my research is accurate, you’ll find 360 along with my other methods should be accurate and safe to do so. 

So to answer this topic, there is a few methods you can choose. I’m not going to debate.

have a nice day on abroad!!

[XRaySpeX]

@SoRo : Yes, I know about 360 but the OP specifically asked about vouchers & that is what I'm addressing.

[robertjacks]

Thank you to all for the info, I have texted 150 with VO and 16 digits and is not working, can someone help me please?

[SoRo]

My methods should work, try them. 

[robertjacks]

I'm sorry Soro, but I have tried all 3 options and it doesn't work, the problem is that I cannot receive any txt's or phone calls on my number, I think is expired??  I see on the number the network from this country but I cannot receive any phone calls and txts?

[SoRo]

That is a bit strange considering the numbers are free text/call as it’s EE service. When you text for the VO, did the messages come through ?

[robertjacks]

Yes is very strange, the messages with VO didn't come through, When I try to call or send a txt is dead everything,  but the network from this country appears on my phone.

[SoRo]

Give me a moment, calling a friend who is in abroad, I remember she told me she used ee voucher 

[XRaySpeX]

When did you last use it for a chargeable action? Sounds like it may have gone into hibernation.

[SoRo]

Hello, 

So, try VO + 16 numbers to 150, and dialling 150 and going through the options.

My friend said:

The way I finally got my credit was to go through the options on 150 until I got to speak to a nice lady who agreed to credit my voucher manually. (After telling me again how to send the VO text!) She also promised not to charge me for the call!

So, perhaps try this?

if none work, then perhaps log in to EE, and top up via card.

[robertjacks]

I have charged the number a few months ago and yes I think that the number is off, I cannot call or txt 150 as the number is off, also I cannot register online on My EE as I cannot receive the confirmation code to register. What should I do now to recover my number?

[XRaySpeX]

Try calling the Freephone no. in my sig over Skype.

[SoRo]

I would recommend to try to get in touch with EE, to find out the issue with the number thing, I just say, it’s a bit odd

[robertjacks]

Will do that, do you know if they have a Live Chat team? And many thanks for your help.Kind Regards 

[XRaySpeX]

Live Chat is not available to PAYG.

Thanks! You're welcome :)! Glad I could be of assistance.