by agulifardo
Visitor

Hi is there any chance you can help me activate my unlimited EU txt/ call abroad

Hi any chance you can help me actvate my unlimited EU allowance here in FRance

3 REPLIES 3
by Profile closed
Not applicable

Re: Hi is there any chance you can help me activate my unlimited EU txt/ call ab

Hello @agulifardo due to this being a public user forum access to accounts is not allowed to enable roaming through here I am sorry. Please call customer service on +447953 966 250 from another phone (lines open at 8am) who can look in to this for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. Let me know how you get on. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by Grand Master
Grand Master

Re: Hi is there any chance you can help me activate my unlimited EU txt/ call ab

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Hi is there any chance you can help me activate my unlimited EU txt/ call ab

Hi and welcome to the Community @aguilfardo

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.