by Car4 Investigator
Investigator

Hi arrived in France on Friday and have been unable to send/receive calls or tex

Have tried all suggested methods and now need to check if I have an international block on my account

9 REPLIES 9
by Car4 Investigator
Investigator

Unable to send/receive calls or texts in France

Have tried all suggested methods and now need to check if I have an international block on my account

by
EE Community Support Team

Re: Unable to send/receive calls or texts in France

Hello there @Car4

 

Thanks for coming to the community.

 

Can you try and connect to a different network as below,

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Also, can you try restarting the device and now try your data.

 

Let me know how you get on.

 

Leanne.

by Car4 Investigator
Investigator

Re: Unable to send/receive calls or texts in France

As my above Leanne - I have tried all that already.

by
EE Community Support Team

Re: Unable to send/receive calls or texts in France

Thanks @Car4

 

You can check your roaming status by logging into your My EE account online and go to Menu > Manage Device > Roaming Abroad > This will show as ticked if roaming is activated.

 

When logged in to your My EE account a chat option will show who can help if you need it.

 

Thanks, Leanne.

by Car4 Investigator
Investigator

Re: Unable to send/receive calls or texts in France

Hi Leanne - this is now beyond ridiculous, other than WiFi and being able to use WhatsApp away from WiFi my phone is utterly useless!! I do not get a live chat option and am sitting here thinking that everything I've heard about ee customer service is right.  I have tried every suggestion numerous times but nothing works. 😩😩😩

by Car4 Investigator
Investigator

Re: Unable to send/receive calls or texts in France

Hi Leanne - this is now beyond ridiculous, other than WiFi and being able to use WhatsApp away from WiFi my phone is utterly useless!! I do not get a live chat option and am sitting here thinking that everything I've heard about ee customer service is right.  I have tried every suggestion numerous times but nothing works. 

by
EE Community Support Team

Re: Unable to send/receive calls or texts in France

Hi @Car4

 

Do you have a UK based number with you, that can receive calls at all?

 

If so, let me know and I will send you a message for some details.

 

Thanks, Leanne.

by Car4 Investigator
Investigator

Re: Unable to send/receive calls or texts in France

*************

[mod edit: please don't post personal information on the forum]

 

by
EE Community Support Team

Re: Unable to send/receive calls or texts in France

Hi @Car4

 

I have removed your number from the public forum and sent you a private message to get some details from you.

 

Speak soon, Leanne.

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