by
Visitor

Hi I've upgraded to an EE plan for abroad however it won't let me call or text

Hi I've upgraded to an EE plan for abroad however it won't let me call or text. I get the same message when I land which tells me I can call. However when I attempt to it won't let me. 

2 REPLIES
by
Profile closed

Re: Hi I've upgraded to an EE plan for abroad however it won't let me call or te

Hello @joshtaylor153 has roaming been enabled on your account? You can check by logging in to you MYEE account online and navigating to MYEE>Manage device:

 

https://id.ee.co.uk/id/login

 

Here is a link containing more information on setting up and using your phone abroad:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

 

Smiley Happy

by
EE Community Support Team

Re: Hi I've upgraded to an EE plan for abroad however it won't let me call or te

Good afternoon @joshtaylor153.

 

Thanks for coming here for help.

 

Can you receive calls and texts?

 

Are you with us on an EE personal contract?

 

Hope to hear back from you soon Smiley Happy

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