by Tichmond Contributor
Contributor

Hi, I’m on the new Max Plan on the iPhone X. Thailand!

Hi, I’m on the new Max Plan on the iPhone X. According to my plan I have the ‘Travel data pass max’ included. Does his mean I can use my phone automatically in Thailand because it’s already part of my plan or do I need to pay the £5 a day charge? 

 

Thanks. 

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: Hi, I’m on the new Max Plan on the iPhone X. Thailand!

Hello @Tichmond Thailand is not included in EE MAX plans so you will need to purchase a roaming add on.

 

Costs to use your phone in Thailand and the roaming add ons available:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/thailan...

 

Make sure roaming and call abroad/premium rate have been enabled on your account at least 24-48hrs before traveling:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/532570

by
EE Community Support Team

Re: Hi, I’m on the new Max Plan on the iPhone X. Thailand!

Hi @Tichmond

 

Thanks for coming to community to see us 🙂

 

I hope the fantastic support offered by @tm90 has helped you?

 

Cheers

 

Richard

 

🙂

by Ace Contributor
Ace Contributor

Re: Hi, I’m on the new Max Plan on the iPhone X. Thailand!

@Richard_C the MAXTRAVEL add-on still isn't being advertised. Max plan users can't add TRAVEL, which is all the roaming page linked above has on it. Is this being addressed?

by Tichmond Contributor
Contributor

Re: Hi, I’m on the new Max Plan on the iPhone X. Thailand!

Hi,

 

Seems strange that it’s telling me the monthly charge is free and once you click on ‘Travel Data Pass Max’ it asks for a £5 fee and it says Thailand is included in the text. (Photos below). @tm90@chistery@Richard_C 

7EC3F2BE-B573-42A1-91B7-38788175D5A8.jpeg

 

EDD840F4-B5A5-46FE-AF64-DF685B4D230A.jpeg

 

by
EE Community Support Team

Re: Hi, I’m on the new Max Plan on the iPhone X. Thailand!

Hi @Tichmond 

 

The pass stays on your account as a free add-on.  Once you're in a compatible country, each day you establish a mobile data connection you'll be charged the add-on fee.

 

@chistery have you seen the Travel Data Pass help and support page?

 

Cheers

 

Richard

 

🙂

by Ace Contributor
Ace Contributor

Re: Hi, I’m on the new Max Plan on the iPhone X. Thailand!

@Richard_C I hadn't, but it still doesn't explain how to add the pass? It's also a lot more clicks, when it should just be listed on the individual country page? 

by
EE Community Support Team

Re: Hi, I’m on the new Max Plan on the iPhone X. Thailand!

Thanks for feeding this back @chistery

 

I will certainly pass this on to the right team.

 

Thank you

 

Richard

 

🙂

 

 

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