by caffreyfox
Explorer

Hi,I’m in Spain and unable to send texts or call out,please help

Hi arrived in Spain yesterday, I’m unable to send texts or call out, I’m on ee 12 month contract,roaming is on,any help appreciated

3 REPLIES 3
by
EE Community Support Team

Re: Hi,I’m in Spain and unable to send texts or call out,please help

Hi @caffreyfox

 

Welcome to the community, I hope you're having a lovely time in sunny Spain. 🙂

 

Please try the steps below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and connecting to a different Spanish network operator:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

by caffreyfox
Explorer

Re: Hi,I’m in Spain and unable to send texts or call out,please help

Thanks for the reply all sorted now, contacted ee live chat and they sorted it for me

Sent from my iPhone
by
EE Community Support Team

Re: Hi,I’m in Spain and unable to send texts or call out,please help

Great news @caffreyfox

 

Hope you have a great time in Spain 🙂

 

Thanks for coming back and letting us know.

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