by Magz75 Investigator
Investigator

Hi, I’m currently on holiday in Spain from England,i Can’t make calls?

Hi I can’t make calls from my iPhone. I’m currently in Spain and have unlimited calls, data and texts that I’m apparently meant to be able to use abroad, and yet I can’t make calls. I can text and use the data. Every time I try to call someone it says sorry calls are restricted and to call 470. I do that and yet I get the same message. I’ve switched my phone off and on but still can’t make calls. Can anyone help me? Thanks

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Hi, I’m currently on holiday in Spain from England,i Can’t make calls?

Hi @Magz75

 

If you cannot activate roaming via your online account, then you will need to contact EE CS from another phone or via live chat. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
6 REPLIES 6
Highlighted
by Grand Master
Grand Master

Re: Hi, I’m currently on holiday in Spain from England,i Can’t make calls?

@Magz75  Login to your online account and enable international and premium rate numbers . 

by Grand Master
Grand Master
Solution

Re: Hi, I’m currently on holiday in Spain from England,i Can’t make calls?

Hi @Magz75

 

If you cannot activate roaming via your online account, then you will need to contact EE CS from another phone or via live chat. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Hi, I’m currently on holiday in Spain from England,i Can’t make calls?

Hi @Magz75.

 

I hope you're having a lovely time in sunny Spain. 🙂

 

Were you able to check your international calling status in your My EE account?

 

Chris

by Magz75 Investigator
Investigator

Re: Hi, I’m currently on holiday in Spain from England,i Can’t make calls?

Hi, that is exactly what I did in the end, contacted them via live chat. They sorted it out straight away for me. Thanks for the suggestions.

Sent from my iPhone
by Magz75 Investigator
Investigator

Re: Hi, I’m currently on holiday in Spain from England,i Can’t make calls?

Hi, I had to use the live chat in the end as it said on my online account that it was already activated! The guy was very quick in getting it sorted and now I can phone my daughter to make sure the dogs are ok!

by
EE Community Support Team

Re: Hi, I’m currently on holiday in Spain from England,i Can’t make calls?

Hi @Magz75

 

Thanks for coming back and letting us know 🙂

 

Yes you have to check on the dogs, I call my Mam five times a day to check my car is ok 🙂

 

She never even notices I am gone.

 

Have an amazing time 🙂

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