by Emjo9511 Investigator
Investigator

Hi I’m currently in Cyprus but am unable to send any texts/calls to the uk

Hi I’m currently in Cyprus but am unable to send any texts/calls to the uk

5 REPLIES 5
by
EE Employee

Re: Hi I’m currently in Cyprus but am unable to send any texts/calls to the uk

Hi and welcome to the community @Emjo9511

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Emjo9511 Investigator
Investigator

Re: Hi I’m currently in Cyprus but am unable to send any texts/calls to the uk

Hi Lee

thanks for your help, however, this hasn’t worked. No other carriers appear when I take it off of automatic search. 

by
EE Community Support Team

Re: Hi I’m currently in Cyprus but am unable to send any texts/calls to the uk

Thanks for trying @Emjo9511

 

Can you receive calls and texts?

 

Are you with us on a pay monthly account?

 

Speak soon, Leanne.

by Emjo9511 Investigator
Investigator

Re: Hi I’m currently in Cyprus but am unable to send any texts/calls to the uk

Hi Leanne

 

yes I am on a pay monthly. 

 

Emma

by
EE Community Support Team

Re: Hi I’m currently in Cyprus but am unable to send any texts/calls to the uk

Hi @Emjo9511

 

Thanks for coming back to me.

 

I have sent you a private message on here to get some details.

 

Speak soon, Leanne.

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