19-06-2018 04:00 PM
Hi and welcome to the community @Emjo9511
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
20-06-2018 06:56 AM
thanks for your help, however, this hasn’t worked. No other carriers appear when I take it off of automatic search.
20-06-2018 07:40 AM
Thanks for trying @Emjo9511
Can you receive calls and texts?
Are you with us on a pay monthly account?
Speak soon, Leanne.