by Veggiedelight Investigator
Investigator

Hi I’m abroad and can’t send texts or make calls

 
5 REPLIES 5
by
EE Community Support Team

Re: Hi I’m abroad and can’t send texts or make calls

Good Morning and welcome to the community @Veggiedelight

 

I hope you're having a great time abroad, where is it that your visiting?

 

When you log in to your My EE account does it show everything is active? you can check by following these steps. 

 

Menu > Manage device > Ensure both Calling Abroad and Roaming are active. 

 

Thanks, Katie 🙂

 

by Veggiedelight Investigator
Investigator

Re: Hi I’m abroad and can’t send texts or make calls

Tenerife

Sent from my iPhone
by
EE Community Support Team

Re: Hi I’m abroad and can’t send texts or make calls

Have you been able to follow the steps provided above? @Veggiedelight

 

Katie 🙂

by Veggiedelight Investigator
Investigator

Re: Hi I’m abroad and can’t send texts or make calls

I can’t find manage device 🙁

by
EE Community Support Team

Re: Hi I’m abroad and can’t send texts or make calls

Are you on a pay monthly plan or pay as you go? @Veggiedelight

 

Speak soon, Katie 

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