04-08-2018 11:35 AM
Hello there @Vin21all
Thanks for coming to the community.
Can you try and select a different network on your device as below;
Let me know how you get on.
04-08-2018 11:44 AM
04-08-2018 12:07 PM
Thanks for trying @Vin21all
It may be that your account is not set up for roaming.
You can check this and if needed turn this on as below;
If you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad > This will show as ticked if roaming is activated.
Let me know if this works for you.
04-08-2018 12:16 PM
06-08-2018 07:25 AM
Thanks for coming back to me.
In this case, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
They will be able to get this looked into for you.