by AshGov
Explorer

Hi I have no service on my iphone and i am in Ethiopia. Roam is activated

Hi I am in Ethiopia and have "NO SERVICE".

Roaming is activated both on my phone and my EE account.

I have tried turning the phone on and off but no luck. 

I obviously can not get in touch with EE customer service as i can not make or receive calls or texts. Please help.  

1 SOLUTION

Accepted Solutions
by AshGov
Explorer
Solution

Re: Hi I have no service on my iphone and i am in Ethiopia. Roam is activated

I have fixed the issue with help from the EE live chat. 

I had to switch off auto selection for carrier network, then select one from the list, and once it connects switch back on the auto selection.  

3 REPLIES 3
by Grand Master
Grand Master

Re: Hi I have no service on my iphone and i am in Ethiopia. Roam is activated

Hi @AshGov 

 

Can you try manually trying to connect to the network under network settings. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by AshGov
Explorer
Solution

Re: Hi I have no service on my iphone and i am in Ethiopia. Roam is activated

I have fixed the issue with help from the EE live chat. 

I had to switch off auto selection for carrier network, then select one from the list, and once it connects switch back on the auto selection.  

by
EE Community Support Team

Re: Hi I have no service on my iphone and i am in Ethiopia. Roam is activated

Glad you got your problem resolved @AshGov

 

Come back to the community anytime 🙂

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