16-07-2017 01:55 PM
Hi I just arrived in the USA and I have a business plan with 180 mins of call time to and from USA. When I try and call I am told it's restricted or call customer services, which I can't as it's restricted. Anyone help.
16-07-2017 02:10 PM
Hi @Davidmccallum18 and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
16-07-2017 02:43 PM
@Davidmccallum18 On a business plan you should be able to activate and deactivate roaming yourself I can on mine log into my Ee then manage device then device usage controls.
the option to allow roaming is there on my account
16-07-2017 03:51 PM
yes followed advice from Damien and roaming is activated but still no luck. Not sure if it will take time before I can call.
16-07-2017 03:54 PM
16-07-2017 04:08 PM
still won't let me dial. Will be having words with EE when I return.
16-07-2017 04:12 PM - edited 16-07-2017 04:12 PM