by philip2761 Investigator
Investigator

Hi I have a PDP authentication failure message ever since I arrived in Mauritius

Hi I gave PDP authentication failure message in Mauritius ever since I arrived. Wi-fi is fine. Roaming always worked abroad before with a data add on. I have iPhone 8. Help! Thanks

7 REPLIES 7
by Grand Master
Grand Master

Re: Hi I have a PDP authentication failure message ever since I arrived in Mauri

Can you make & receive calls and texts?

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by philip2761 Investigator
Investigator

Re: Hi I have a PDP authentication failure message ever since I arrived in Mauri

Yes

Sent from my iPhone
by Grand Master
Grand Master

Re: Hi I have a PDP authentication failure message ever since I arrived in Mauri

by philip2761 Investigator
Investigator

Re: Hi I have a PDP authentication failure message ever since I arrived in Mauri

Hi yes I have. My wife’s phone has the same issue if that helps. Same phone and same network

Sent from my iPhone
by Grand Master
Grand Master

Re: Hi I have a PDP authentication failure message ever since I arrived in Mauri

@philip2761   Your devices haven’t registered correctly with the network although it can see it that’s why your getting this error message.  All you can do is restart the device and give it time.  It should connect correctly but you’ll need to give it time.  

by philip2761 Investigator
Investigator

Re: Hi I have a PDP authentication failure message ever since I arrived in Mauri

Thanks but still not working. Been here 4 days and switched phone off countless times. Is there a Plan B?

Sent from my iPhone
by
EE Community Support Team

Re: Hi I have a PDP authentication failure message ever since I arrived in Mauri

Good Morning @philip279. 

 

I hope you're having a fantastic time abroad. 

 

Have you tried manually selecting another network? you can do this by following these steps:

 

Settings > Mobile Data > Network Selection > Turn off Automatic

 

Speak soon, 

 

Katie 🙂 

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