04-06-2019 04:47 AM
Hi I gave PDP authentication failure message in Mauritius ever since I arrived. Wi-fi is fine. Roaming always worked abroad before with a data add on. I have iPhone 8. Help! Thanks
04-06-2019 05:28 AM
Can you make & receive calls and texts?
04-06-2019 06:42 AM
@philip2761 Have you restarted the device?
04-06-2019 08:24 AM
04-06-2019 08:48 AM
@philip2761 Your devices haven’t registered correctly with the network although it can see it that’s why your getting this error message. All you can do is restart the device and give it time. It should connect correctly but you’ll need to give it time.
04-06-2019 09:01 AM
04-06-2019 09:36 AM
Good Morning @philip279.
I hope you're having a fantastic time abroad.
Have you tried manually selecting another network? you can do this by following these steps:
Settings > Mobile Data > Network Selection > Turn off Automatic