by jbu
Explorer

Hi I can’t send txt or make calls from Spain

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Hi I can’t send txt or make calls from Spain

Hi @jbu 

 

If you are on Pay monthly, did you activate roaming?

 

Log into your online account and activate roaming and international calls (menu - Manage your device)

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
4 REPLIES 4
by
EE Community Support Team

Re: Hi I can’t send txt or make calls from Spain

Afternoon @jbu

 

Welcome to the community.

 

Can you receive calls and texts?

 

Also, are you with us on pay monthly or pay as you go?

 

Speak soon.

 

Leanne.

by Grand Master
Grand Master
Solution

Re: Hi I can’t send txt or make calls from Spain

Hi @jbu 

 

If you are on Pay monthly, did you activate roaming?

 

Log into your online account and activate roaming and international calls (menu - Manage your device)

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by jbu
Explorer

Re: Hi I can’t send txt or make calls from Spain

Hi 

i managed to chat to an EE customer services online and they have sorted this out, think I needed roaming activated 

thanks 

by
EE Community Support Team

Re: Hi I can’t send txt or make calls from Spain

Glad you got this sorted @jbu

 

Have a great time 🙂

 

Leanne.

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