18-05-2019 08:55 AM
I am on holiday in France. How do I enable roaming that will allow me to make calls? I have No Service showing on my iPhone.
Solved! See the answer below or view the solution in context.
18-05-2019 09:44 AM - edited 09-08-2019 07:41 PM
Morning @jimboy26
Thanks for coming here.
If you're with us on a pay monthly account can you follow the below steps to activate roaming;
If you log into your My EE account online and select Menu > Manage Device > Roaming and Call abroad and premium rate calls.
They will show as ticked if they are set up for you, if not can you activate both settings?
Let me know how you get on 🙂
Leanne.
18-05-2019 09:44 AM - edited 09-08-2019 07:41 PM
Morning @jimboy26
Thanks for coming here.
If you're with us on a pay monthly account can you follow the below steps to activate roaming;
If you log into your My EE account online and select Menu > Manage Device > Roaming and Call abroad and premium rate calls.
They will show as ticked if they are set up for you, if not can you activate both settings?
Let me know how you get on 🙂
Leanne.
19-05-2019 06:33 PM
Thank you for all your help.
09-07-2019 11:42 PM
I have same problem and I still can’t enable roaming in my EE. I have no signal I can’t do nothing please help me
09-07-2019 11:46 PM
I tried instruction you provided. I can’t tick the roaming on. And also I tried all the ways turn the phone off. Change settings from auto select internet to no or yes. What should I do?
10-07-2019 07:57 AM
Good Morning @weixun.
Thanks for coming to the community.
Where are you at the moment?
Have you followed all instructions provided on the 'EE Roaming - Help when abroad with your EE phone or device' page?
What phone are you using?
Speak soon,
Katie 🙂
10-07-2019 01:56 PM
Now I’m in Nice, France. I have followed all the instruction, the button on roaming in EE manage device is grey, I can’t do nothing on it. My phone is iPhone XS Max. Please help me thanks!
10-07-2019 02:07 PM
Thanks for confirming this @weixun.
Are you able to receive calls?
Is data roaming switched on in your phone settings? you can check this by following these steps:
Settings > Mobile Data > Mobile Data Options
Katie 🙂
10-07-2019 04:05 PM
Hi, I have no signal no service nothing, so I can’t do anything like call 150 or receive calls. I tried all the ways , turn battery off open roaming close roaming, auto select. So is there any way that you could set up in the back ground?
10-07-2019 04:27 PM