by Anne40151 Investigator
Investigator

Hi, I am in Fueturventura and my phone won’t let me make any calls or text

My phone says emergency calls only.....can you help, never had problems before here in Fueturventura and roaming data is turned on? 

1 REPLY 1
by
EE Employee

Re: Hi, I am in Fueturventura and my phone won’t let me make any calls or text

Hi @Anne40151 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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