12-01-2019 10:34 PM
Hi I am going Spain this week and I wanted to know if I can use my phone there normally
12-01-2019 10:38 PM - edited 12-01-2019 10:38 PM
Welcome to the EE Community,
Yes you can use your phone as normal within the EU if your a Pay Monthly customer text roaming to 150 to check roaming is set up.
13-01-2019 09:18 AM - edited 13-01-2019 09:19 AM
Good Morning @mseorrr25.
Welcome to the community.
I would recommend logging in to your My EE and checking everything is active before going, whilst being in the EU you can use your handset as you would in the UK with no additional fee.
The steps to ensure everything is active are the following:
Log in to My EE > Menu > Manage device > Ensure 'Roaming abroad' and 'Call abroad and premium rate' is allowed.
Have a great time in Spain!
We are here if you have any further questions,