by rikkimcadam Investigator
Investigator

Hi, I am currently in Australia on the New Max Plan and cannot use my data.

Hi, I am curretly in Austalia on the New Max 4G plan and currently unable to use the data on my plan, even though it says there is good signal and 4G reception. i have also already sent ROAMING to 150

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

Try removing the maxtravel add on if you can. A number of us have had this
issue with it. You may need to call and ask them to refresh your network
settings for it to take effect immediately though.
12 REPLIES 12
by Ace Contributor
Ace Contributor
Solution

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

Try removing the maxtravel add on if you can. A number of us have had this
issue with it. You may need to call and ask them to refresh your network
settings for it to take effect immediately though.
by Grand Master
Grand Master

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

Can you make calls & texts?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by rikkimcadam Investigator
Investigator

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

hi yes i have been able to make calls and texts

by
EE Employee

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

Hi @rikkimcadam and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Try then using data. 

 

Did this work?

 

Many thanks,

 

Lee

Highlighted
by Ace Contributor
Ace Contributor

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

@rikkimcadam You haven't added the MAXTRAVEL add on have you?

 

Can you get to http://add-on.ee.co.uk/ and does it tell you anything intersting?

 

What happens when you try to browse to somewhere like http://neverssl.com ?

by rikkimcadam Investigator
Investigator

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

Hi 

 

I think i have added the max travel plan...

 

i was able to go to each of those links where it said i was in australia then prompted me to buy data. but that shouldnt be so as it was confirmed by EE that its included in my plan

by rikkimcadam Investigator
Investigator

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

Hi yes i tired this and still did not maka difference.

by rikkimcadam Investigator
Investigator

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

great thank you ill give them a call now

by Ace Contributor
Ace Contributor

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

I can't see my reply, not sure what I've done. 

 

Removing the maxtravel add-on would be a good step as a number of us have had this issue.

 

The reason I said to try neverssl.com was to see if it redirected you to the add-on page. If it does, it means the problem is your account, if it doesn't, it's likely to be your phone.

by Grand Master
Grand Master

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

@chistery: Your post is 2nd in-line of this thread dated Yesterday & numbered post 1.

 

The Community lately has a nasty habit of backdating posts posted now to the past & the thread then files it chronologically, bar the OP itself. All v. confusing! Nowt seems to be being done about it, @Lee_H :(.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by rikkimcadam Investigator
Investigator

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

Thank you for your help i was able to get them to reset the network settings,

 

they also recommended that you text 

 

STOP MAX TRAVEL to 150 and then YES to remove the add on from your plan

by Ace Contributor
Ace Contributor

Re: Hi, I am currently in Australia on the New Max Plan and cannot use my data.

Great, glad it's now working @rikkimcadam. Enjoy  the rest of your time down there!

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