by Alex49 Investigator
Investigator

Hey guys. I keep receiving an error 10 message each time I try to send a text

Hey guys I keep receiving an error 10 message each time I try to send a message and also can't make any calls. I got to Germany yesterday and hasn't worked since. 

I'm on a personal Account and the suggestions I have read in other posts haven't worked.

 

Can anyone help me out?

 

Thanks 

 

9 REPLIES 9
by Grand Master
Grand Master

Re: Hey guys. I keep receiving an error 10 message each time I try to send a tex

@Alex49: Can you receive texts & calls & use data?

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by Alex49 Investigator
Investigator

Re: Hey guys. I keep receiving an error 10 message each time I try to send a tex

Yeah I can use my data and have received calls and texts but cant call out or send texts

by
EE Employee

Re: Hey guys. I keep receiving an error 10 message each time I try to send a tex

Hi @Alex49 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Alex49 Investigator
Investigator

Re: Hey guys. I keep receiving an error 10 message each time I try to send a tex

Hey Lee

 

I've tried manually selecting a network but it will only connect to the one that is automatically selected anyway.

 

I have also tried calling someone at home with the 0044 and +44 format. Each time I have a voice message first in German and then in English saying that it can't connect as the number is not registered.

 

Thanks 

 

Alex

 

 

by
EE Employee

Re: Hey guys. I keep receiving an error 10 message each time I try to send a tex

Hi @Alex49 

 

Thanks for trying this for us.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

by Alex49 Investigator
Investigator

Re: Hey guys. I keep receiving an error 10 message each time I try to send a tex

Hey again

 

Nothing has come of this yet. I was told that I was going to have a representative look into it and get back to me.but have heard nothing yet.

 

Does anyone else have any ideas? 

There is a letter R next to the signal strength bar if that is relevant?

 

Any options would be appreciated.

 

Still can't make any calls or texts 

 

Thanks 

 

Alex

 

by
EE Community Support Team

Re: Hey guys. I keep receiving an error 10 message each time I try to send a tex

Hi @Alex49,

 

Did you reply to @Lee_H's private message?

 

Thanks

 

James

by Alex49 Investigator
Investigator

Re: Hey guys. I keep receiving an error 10 message each time I try to send a tex

Hey James

 

Yeah I tried with the information that he asked for and a bit more.

 

Is it not there/did he not receive it?

 

Alex

 

by
EE Community Support Team

Re: Hey guys. I keep receiving an error 10 message each time I try to send a tex

Hi @Alex49,

 

I've received your new message and I'll pass it over to our customer service team now.

 

They'll be in touch as soon as possible.

 

Thanks Smiley Happy

 

James

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