by Gabriel92 Investigator
Investigator

Hey, I just arrived in Portugal and I qualify for the EU roaming. But no service

I have no service at all. But I was told I would!!

10 REPLIES 10
by Gabriel92 Investigator
Investigator

Re: Free EU roaming: Who’s covered and what’s included

Hey, I just arrived in Portugal and I qualify for the EU roaming. But currently I have No service! Help??

by Ace Contributor
Ace Contributor

Re: Hey, I just arrived in Portugal and I qualify for the EU roaming. But no ser

Hi,

@Gabriel92

Search Network Manually and turn your phone off and on few time.

I hope it will help you.

Many Thanks

 

by Gabriel92 Investigator
Investigator

Re: Hey, I just arrived in Portugal and I qualify for the EU roaming. But no ser

Hey, I have tried that. Still no service

Sent from my iPhone
by Ace Contributor
Ace Contributor

Re: Hey, I just arrived in Portugal and I qualify for the EU roaming. But no ser

Hi, 

@Gabriel92

You need to Get in Touch -with EE customer services you can do this via live chat clicking on the get in touch page underneath +EE. 

Or calling form other phone to 00447953 966 250,.

Many Thanks 

 
by Gabriel92 Investigator
Investigator

Re: Hey, I just arrived in Portugal and I qualify for the EU roaming. But no ser

I have tried to connect with the live chat. But it's not popping up. I have Waite for like an hour and still live chat pop out doesn't come on

Sent from my iPhone
by Ace Contributor
Ace Contributor

Re: Hey, I just arrived in Portugal and I qualify for the EU roaming. But no ser

Hi, 

@Gabriel92

Live chat can be find on Get in Touch page here, 

Screenshot_20170604-121145.png

Many Thanks 

by Gabriel92 Investigator
Investigator

Re: Hey, I just arrived in Portugal and I qualify for the EU roaming. But no ser

Nothing shows up for me


Sent from my iPhone
by
EE Employee

Re: Free EU roaming: Who’s covered and what’s included

Hi @Gabriel92 and welcome to the community

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Gabriel92 Investigator
Investigator

Re: Free EU roaming: Who’s covered and what’s included

Hey I have tried both. Still not working.

I am on EE personal.

Thank you

Sent from my iPhone
by
EE Employee

Re: Free EU roaming: Who’s covered and what’s included

Hi @Gabriel92

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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