by Fann59 Investigator
Investigator

Help with international call barred

Hi! I need help, I'm currently in France, i tried to make a call but my phone is locked for outgoing international call and need a password I do not have, I tried to go on a live chat but it says busy, I cannot call 150 ( since my calls are barred)  and I cannot log in to my account as for some reason it doesn't recognise my number!  Anybody has any advice on how to get hold of someone at EE? Thanks 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Help with international call barred

Good afternoon @Fann59

 

Thanks for coming to see us all the way from France 🙂

 

Did you activate Roaming before you went abroad?

 

If you are struggling to use your services when abroad, please see our Roaming with EE - What to do if you're having problems abroad support article.

 

There may be some hints, tips and tricks there to help you.

 

Let me know how you get on.

 

Happy Holidays.

 

Richard

 

🙂

3 REPLIES 3
by
EE Community Support Team
Solution

Re: Help with international call barred

Good afternoon @Fann59

 

Thanks for coming to see us all the way from France 🙂

 

Did you activate Roaming before you went abroad?

 

If you are struggling to use your services when abroad, please see our Roaming with EE - What to do if you're having problems abroad support article.

 

There may be some hints, tips and tricks there to help you.

 

Let me know how you get on.

 

Happy Holidays.

 

Richard

 

🙂

by Fann59 Investigator
Investigator

Re: Help with international call barred

Thanks for your reply, my issue was that the international call barring was enabled but I managed to get someone on the help chat and it's now sorted. 

by
EE Community Support Team

Re: Help with international call barred

Great news @Fann59

 

Have a lovely time 🙂

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