by pwoodward Investigator
Investigator

Help on holiday and no service, can't call or text

I'm new to EE, I checked before I went away and was told that I would be able to use my phone, but I can't send texts or make calls 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Help on holiday and no service, can't call or text

Hi @pwoodward

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

11 REPLIES 11
by Grand Master
Grand Master

Re: Help on holiday and no service, can't call or text

@pwoodward  Did you request that roaming to be enabled on your account? 

by
EE Employee

Re: Help on holiday and no service, can't call or text

Hi @pwoodward and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by pwoodward Investigator
Investigator

Re: Help on holiday and no service, can't call or text

Phone is registering movistar ad the network, I've also tried phoning family in England, it's a personal account 

by pwoodward Investigator
Investigator

Re: Help on holiday and no service, can't call or text

It was all set up by an advisor when I first logged into the account as I didn't want any problems when I was away

by
EE Employee
Solution

Re: Help on holiday and no service, can't call or text

Hi @pwoodward

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by pwoodward Investigator
Investigator

Re: Help on holiday and no service, can't call or text

Hi Lee, can you help?

by pwoodward Investigator
Investigator

Re: Help on holiday and no service, can't call or text

I know this is going to. Kind really stupid, but how do I get into my private messages?

by pwoodward Investigator
Investigator

Re: Help on holiday and no service, can't call or text

Sorry should have read 'sound really stupid' 

by
EE Employee

Re: Help on holiday and no service, can't call or text

Hi @pwoodward, no its not stupid at all

 

Please follow this link: https://community.ee.co.uk/t5/notes/privatenotespage/tab/inbox

 

Do let me know how you get on..

 

Many thanks,

 

Lee

by pwoodward Investigator
Investigator

Re: Help on holiday and no service, can't call or text

Hi Lee

 

all sorted, thanks for your help

 

Paula

by
EE Employee

Re: Help on holiday and no service, can't call or text

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