by Bristoljack
New Member

Help me to use on holiday

Hi. I am on holiday in Portugal and my calls are blocked. Please help to set me up as this is very frustrating. I have tried for 2 days to get live chat as I cannot contact customer services.


Thanks in advance.

EE Community Support Team

Re: Help me to use on holiday

Hi @Bristoljack


Thank you for coming to see us in the EE community 🙂


Apart from the phone problem you are having, I hope you are having a nice vacation.


When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.


In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.


I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.


However, we can help.


Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.


If none of the advice in the support article works, you may have an international bar present.  


This will need account access at this point.


If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.


If you can't access this, then please call customer services from an alternative landline or mobile.


Please let me know how you get on.







by Ace Contributor
Ace Contributor

Re: Help me to use on holiday

Hi @Bristoljack This is a good post to show you what you should try. 


Is there anyone with you who has a working phone with inclusive calls to the UK, and you can borrow their phone and call EE?


If you have wifi you can skype EE for free on +44 800 956 6000


Good luck and let us know how it goes!

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