by mazza75
Visitor

Help! No signal abroad!!

Can somebody please help! I'm in Spain but I can't use my mobile data and phone says that EE is unavailable. Data roaming is switched on. Never had this problem before! I can't even phone EE for obvious reasons! Have tried to find an option for live chat on the EE website but there doesn't seem to be one. Are there any EE staff on here please who couls help?

1 REPLY 1
by
EE Community Support Team

Re: Help! No signal abroad!!

Hi @mazza75

 

Thank you for coming to see us in the EE community all the way from sunny Spain 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation and the Tapas/Sangria are going down a treat.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

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