by Donkeybob
Visitor

Help. No international calls. How do I turn off international barring no pun

Where do I get pin from? In Italy with no phone calls. 

2 REPLIES 2
by Grand Master
Grand Master

Re: Help. No international calls. How do I turn off international barring no pun

@Donkeybob   Log into your online account and see if you can enable this yourself.  The option can even be within the my EE app.  

by
EE Employee

Re: Help. No international calls. How do I turn off international barring no pun

Hi @Donkeybob and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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