by Simona2880
Explorer

Help.. I have a business account and currently in Spain... one phone has no sign

Help ... I have a business account and am in Spain... one phone has no data or signal and this one has only data... I can't call out or text... I therefore cannot call EE to sort this out... what can I  do?!?!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Help.. I have a business account and currently in Spain... one phone has no

Hi @Simona2880

 

Thanks for coming to community all the way from Spain, hope the weather and sangria is beautiful 🙂

 

Before you went away, did you activate roaming? That is potentially the problem.

 

If not, please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks may help to get things working for you.

 

Let us know how you get on.

 

Thanks

 

Richard

 

:)​​​​​​​

3 REPLIES 3
by
EE Community Support Team
Solution

Re: Help.. I have a business account and currently in Spain... one phone has no

Hi @Simona2880

 

Thanks for coming to community all the way from Spain, hope the weather and sangria is beautiful 🙂

 

Before you went away, did you activate roaming? That is potentially the problem.

 

If not, please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks may help to get things working for you.

 

Let us know how you get on.

 

Thanks

 

Richard

 

:)​​​​​​​

by Simona2880
Explorer

Re: Help.. I have a business account and currently in Spain... one phone has no

H

I did but now it says I have to pay a £50 deposit to activate calling but I can't call you!!

Can you call me pls ***********

Thanks

Simone

Sent from my iPhone

 

[mod edit: please do not post personal details on the forum]

by
EE Community Support Team

Re: Help.. I have a business account and currently in Spain... one phone has no

We can't call you @Simona2880

 

I would advise to call us from either a landline or an alternative mobile phone.

 

Let me know when you have made contact.

 

Thanks

 

Richard

 

🙂

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