by Tam512 Investigator
Investigator

Help! I can’t use my phone abroad.

Help! 

 

I was in Spain about 9 moths ago and my phone would make or receive calls. It wouldn’t let use my data either. Whenever I phoned someone it came up with a voice saying “unauthorised selection”. I phoned customer support once back in the UK and they told me everything is set up for using my phone abroad... I’ve just landed in Zante and it still doesn’t work. 

I can’t even phone customer support! 

To make things even worse my partner’s phone won’t work either. 

 

Can anyone help? 

 

Thanks

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: Help! I can’t use my phone abroad.

by
EE Community Support Team

Re: Help! I can’t use my phone abroad.

Good Evening @Tam512

 

I am sorry to hear this is not working for you.

 

Can you check your call abroad and premium rate calls are set up;

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

Do they show as ticked? if not, can you activate this?

 

Let me know if this works for you.

 

Leanne 🙂

by Tam512 Investigator
Investigator

Re: Help! I can’t use my phone abroad.

Hi,

Just checked there and everything was ticked. Anything else I can try?

Thanks
by
EE Community Support Team

Re: Help! I can’t use my phone abroad.

Hi @Tam512

 

Could you try and connect to a different network;

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Does this work for you?

 

Leanne.

 

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