by Lesleytew1
Visitor

Hello

Hi

help - I have 3 phones on my plan of which one is being used  in America . I organised last week to pay for a daily use of the phone in USA . 

This does not seem to be activated can you help 

2 REPLIES 2
by Grand Master
Grand Master

Roaming in USA

@Lesleytew1: If on contract, did you activate roaming on your EE a/c before you left UK?

 

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: Hello

Good Morning @Lesleytew1

 

Welcome to the community.

 

Have you been able to activate roaming for the phone within your My EE account?

 

Let us know how you're getting on 🙂

 

Leanne.

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