by Andy2308 Investigator
Investigator

Hello my phone calls are not working on roaming and I cant call 150

Im in Portugal Madeira Island and my phone calls are not active on the roaming can you help me?

 

many thanks

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: Hello my phone calls are not working on roaming and I cant call 150

Hello, 

@Andy2308

Have you turn your roaming on before leaving UK? 

You can try with my ee Web account Clicking here Manage your device

Then enable your roaming. 

Many Thanks 

by Andy2308 Investigator
Investigator

Re: Hello my phone calls are not working on roaming and I cant call 150

Thanks 

i went to that page and says that a deposit is required I don't understand I have paid a deposit when I changed to ee of £100. 

 

by Andy2308 Investigator
Investigator

Re: Hello my phone calls are not working on roaming and I cant call 150

Thanks
i went to that page and says that a deposit is required I don't understand I have paid a deposit when I changed to ee of £100.

by Andy2308 Investigator
Investigator

Re: Hello my phone calls are not working on roaming and I cant call 150

Thanks
I didnt activate because they told me in store it will be automatically done once I got my destination. Iwent to that page and says that a deposit is required I don't understand I have paid a deposit when I changed to ee of £100.

by
EE Community Support Team

Re: Hello my phone calls are not working on roaming and I cant call 150

Hi @Andy2308,

 

Welcome to the EE Community.

 

If you log back into My EE, you will be given an option to chat with customer services online.

 

A member of the team will be able to activate your roaming services for you.

 

Thanks

 

James

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