by caterinacivran
Explorer

Hello guys i've got a problem. i'm in Italy and I can't call the uk

HELLO I'M IN ITALY AT THE MOMENT AND I NEED TO PHONE THE UK. MY ROAMING WORKS FOR THE 4G CONNECTION AND I CAN RING ITALIAN NUMBERS IS JUST UK NUMBERS THAT I CAN'T CALL OR TEXT AND WON'T LET ME CONTACT THE EE CUSTOMER SERVICE NEITHER. ANY SUGGESTIONS?

4 REPLIES 4
by Grand Master
Grand Master

Re: Hello guys i've got a problem. i'm in Italy and I can't call the uk

@caterinacivran Login to your account and use the live chat when it pops up on the screen to request the international call bar to be lifted on your account. 

by caterinacivran
Explorer

Re: Hello guys i've got a problem. i'm in Italy and I can't call the uk

Is not popping up, do you have a link that i can use? i've got a conference call that i need to attend 

by Brilliant Contributor
Brilliant Contributor

Re: Hello guys i've got a problem. i'm in Italy and I can't call the uk

@caterinacivran, Click on the contact us, use another phone or landline and ring customer service, if it is not popping up. If you are a business customer or pay as you go customer, then live chat does not work.

 

Are you using +44 and then the number? Try 0044 and then the number and see if that solves the problem.

by
EE Community Support Team

Re: Hello guys i've got a problem. i'm in Italy and I can't call the uk

Hi @caterinacivran

 

Thank you for coming to see us in the EE community 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

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