by Hamesey
Visitor

Hello. My phone will not work in Tenerife. No signal at all. cam you help?

 
2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: Hello. My phone will not work in Tenerife. No signal at all. cam you help?

Hello @Hamesey,

 

Welcome to the community,

 

You probably have not got roaming activated on your account, please check here:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/674154

by
EE Community Support Team

Re: Hello. My phone will not work in Tenerife. No signal at all. cam you help?

Hi @Hamesey

 

Welcome to the community. I hope you're having a lovely time in Tenerife. 🙂 

 

Please try the troubleshooting below:

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

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