by Schwarzgruber_J
Explorer

Hello I recently signed an EE contract but I have no service here in Germany.

Hi,  

 

can someone please see to it that I can use my phone in Germany? I seem to have no service here. 

 

Thanks 

3 REPLIES 3
by
EE Community Support Team

Re: Hello I recently signed an EE contract but I have no service here in Germany

Hi @Schwarzgruber_J

 

Welcome to the community. 🙂

 

Please try the troubleshooting below to try and find a connection to the network in Germany.

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

by Schwarzgruber_J
Explorer

Re: Hello I recently signed an EE contract but I have no service here in Germany

None of the above worked. Please provide assistance, I need my phone to work as I'm on a business trip here

Sent from my iPhone
by
EE Employee

Re: Hello I recently signed an EE contract but I have no service here in Germany

Hi @Schwarzgruber_J 

 

Are you using a personal pay monthly customer or a business account holder?

 

Many thanks,

 

Lee

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