14-02-2017 10:39 AM
Do you have roaming enabled on your account? If not then you need to contact EE to add this.
Hopefully one of the content team will be along shortly to assist you.
14-02-2017 12:53 PM
Welcome to community and thanks for joining 🙂
Did you activate Roaming before you went away?
Please have a look at this EE Roaming - Getting ready to use your phone abroad post by my colleague @Karen_C
Are you a pay monthly personal or a pay as you go EE customer?