by HannahJames
Explorer

Have signal but can't call or text

In Germany and I have signal, however I can't call or text. I want to add a travel data pass but can't text 150 

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: Have signal but can't call or text

Do you have roaming enabled on your account? If not then you need to contact EE to add this.

 

Hopefully one of the content team will be along shortly to assist you.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Have signal but can't call or text

Hi @HannahJames

 

Welcome to community and thanks for joining 🙂

 

Did you activate Roaming before you went away?

 

Please have a look at this EE Roaming - Getting ready to use your phone abroad post by my colleague @Karen_C

 

Are you a pay monthly personal or a pay as you go EE customer?

 

Thanks

 

Richard

 

🙂

by HannahJames
Explorer

Re: Have signal but can't call or text

Hi,

 

No I didn't. 

 

thanks 

by
EE Community Support Team

Re: Have signal but can't call or text

Hi @HannahJames

 

I have sent you a private message which contains a link to our online chat team.

 

Fingers crossed that they can get you active.

 

Thanks

 

Richard

 

🙂

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