by gdwales Investigator
Investigator

Has anyone else found that EE Phone and Data SIM cards are rubbish in France

Bought a Data SIM to use in mobile WiFi in France, worked in Dover but never worked in France despite a 1 hour phone call toTech Support, phone wasn't much better either very patchy coverage with no signal most of the time on the West coast.

6 REPLIES 6
by Grand Master
Grand Master

Re: Has anyone else found that EE Phone and Data SIM cards are rubbish in France

@gdwales: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Has anyone else found that EE Phone and Data SIM cards are rubbish in France

Good Morning @gdwales.

 

I hope you're having a great time in France 🙂

 

As @XRaySpeX has mentioned, roaming can be activated in your My EE Account.

 

If it's already active, or you can't activate it, our customer service team will be able to have a look into this for you.

 

Let us know how you get on.

 

Jon

by gdwales Investigator
Investigator

Re: Has anyone else found that EE Phone and Data SIM cards are rubbish in France

SIM was set up by EE shop in a mobile WiFi, a 1 hour call to support could not resolve problem, back home now, expecting a refund. Phone access was also very patchy  down West coast of France, going to look elsewhere in future.

by gdwales Investigator
Investigator

Re: Has anyone else found that EE Phone and Data SIM cards are rubbish in France

I contacted Customer Support , spent over an hour on the phone to them, escalated to level 2 support, they could not sort it out either, this was card I bought for a mobile WiFi which never worked in France, eventually had to buy a new SIM in France. Back home now expecting refund for EE card. Phone waisn't very good either, very patchy access down West coast.

by
EE Community Support Team

Re: Has anyone else found that EE Phone and Data SIM cards are rubbish in France

Hi @gdwales.

 

Thanks for getting back to me.

 

Are our Level 2 tech team still investigating this for you even though you're home?

 

Did you speak to customer services about a refund?

 

Jon

by gdwales Investigator
Investigator

Re: Has anyone else found that EE Phone and Data SIM cards are rubbish in France

No Tech team not investigating  as far as I know, told them I would go back to EE store for refund.

Went to EE store this morning but Manager noy in untill tomorrow so going back then to see if I can get it resolved.

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