by lcrjames Investigator
Investigator

HELP: Roaming Advice Needed Please

Hi there,

 

I have a 3 year old EE pay as you go active sim card with £19.55 credit on and I need advice on how best to use my credit whilst I am holiday for purely data.

 

My EE sim card is my back up sim card, hence why I am not very clued up on packs, add on etc etc.

 

I will be in Spain on 6th June and would like to use the credit on my EE sim for data use only whilst abroad. I realise from the 15th June the roaming rules change and I will thus return to my daily non EE sim.

 

So can someone please advice me on how best to use my £19.55 credit from 6th - 14th June inclusive (9 days).

 

I have tried searchin the EE website but find it quite complicated. The only real option I could see was if I Text TRAVEL to 150, and then at £3 a day I could get 500mb data but this would mean my £19.55 credit would only give me 6 days worth of internet data.

 

I see I can get data add-ons and packs, but I could not see whether they would work whilst roaming or not, I assume not?

 

Thanks for reading, hopefully you can help! 🙂

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: HELP: Roaming Advice Needed Please

Hello @lcrjames EE PAYG packs & add ons are for UK use only. You would need a roaming add on to use abroad. Here is a link containing all the charges and add ons available when roaming in Spain:

 

http://explore.ee.co.uk/roaming/ee/spain

 

Here is a link containing more information on using your phone abroad:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

 

🙂

5 REPLIES 5
by Profile closed
Not applicable
Solution

Re: HELP: Roaming Advice Needed Please

Hello @lcrjames EE PAYG packs & add ons are for UK use only. You would need a roaming add on to use abroad. Here is a link containing all the charges and add ons available when roaming in Spain:

 

http://explore.ee.co.uk/roaming/ee/spain

 

Here is a link containing more information on using your phone abroad:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

 

🙂

by Grand Master
Grand Master

Re: HELP: Roaming Advice Needed Please

Hi, 

 

Can your phone not connect to local WiFi? That would be your best option then you don't need to use any credit. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by lcrjames Investigator
Investigator

Re: HELP: Roaming Advice Needed Please

Hi,

 

Thanks for the links, so basically the pay as you go roaming data add-on is the way I need to go?

 

I need data via my EE sim for the first 9 days of my trip, so I can get the 300MB data add-on which lasts 7 days costing £12, and then I can use the 75MB 24hour add-on for the final 2 days, costing £3 a day. A total cost of £18 from the £19.55 credit I currently have.

 

This seems awfully expensive and for not much data at all!

Do I have any other options for data use in Spain for 9 days using my current £19.55 credit balance on my EE pay as you go sim?

 

I thought I read somewhere that as of yesterday, 10th May, UK packs/add-ons would work in Europe as if in UK due to the new rules coming in on the 15th. Or does this not include my simple pay as you go sim?

by lcrjames Investigator
Investigator

Re: HELP: Roaming Advice Needed Please

Northerner... Yes I use WiFi where possible, which is only when I am out and about in the evening!

by Profile closed
Not applicable

Re: HELP: Roaming Advice Needed Please

Hello @lcrjames the new roaming allowances from yesterday are for new EE PAYM 4GEE ESSENTIAL, 4GEE and 4GEE MAX plans only:

 

http://shop.ee.co.uk/price-plans/paymonthly

 

You would need an add on to use data yes, like in the UK data is not available to use on a pay per mb basis. The only add ons available for EE PAYG are the ones that are listed on the roaming page for Spain. From 15th June you can use your UK calls, texts & data allowances within the EU:

 

http://shop.ee.co.uk/international/travelling-abroad

 

🙂

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