by Excoundrel
Visitor

HELP - Phone not registering on network abroad.

Hi guys,

 

My phone isn't registering on a network here in USA.

 

Ive tried

 

- restarting

- airplane mode on and off

- manually searching for a network

- tried dialing out on a +44 number

 

Still refuses to join a network.

 

Can anyone help? 

1 REPLY 1
by
EE Community Support Team

Re: HELP - Phone not registering on network abroad.

Hi @Excoundrel

 

Welcome to the EE Community, I hope you're having an amazing time in the USA despite this. 🙂

 

It sounds like you've tried the main points that we would usually ask you to,

 

Our customer service team will be able to check your account to see if roaming is set up.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

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