by Lambkin70
Visitor

Got 'failed' when trying to text/phone from EU to UK.

In spite of being covered for 500 mg data when using my phone in EU, I was unable to phone or text to UK friends while in Cyprus recently. Got a 'failed' message each time. Any ideas?

2 REPLIES 2
by Grand Master
Grand Master

Re: Got 'failed' when trying to text/phone from EU to UK.

@Lambkin70   Did you enable roaming on your account?   Your contract and the benefits it gives you doesn't mean roaming is enabled on your account as these are not the same thing. 

 

The contract allows you to use your allowances when abroad and that's all it doesn't mean it will work if roaming is not enabled to do this text ROAMING to 150 or call customer services to get roaming enabled on your account. 

by
EE Community Support Team

Re: Got 'failed' when trying to text/phone from EU to UK.

Morning @Lambkin70

 

Thanks for coming to the community.

 

As @Chris_B has advised you would need to get in touch with customer service to check your account.

 

You can either call us or use the chat option on the get in touch page.

 

If you select EE a chat option will show when an agent is available.

 

Thanks very much 🙂

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