13-05-2017 11:06 AM
Hello @Antony123 here is a link containing information on setting up and using your phone abroad. :):
13-05-2017 01:55 PM
Are you on PAYG or contract? If PAYG roaming is auto enabled on your a/c. If on contract, text ROAMING to 150 to check if roaming is enabled & if not, how to get it enabled.
13-05-2017 04:40 PM
If you want data, you probably should look at renting a local phone or SIM when you arrive by the looks of it, as EE don't have data roaming in Cuba.
My advice would be to use wifi and make sure you have apps like Skype (for free 0800 calls if needed), whatsapp, facetime, etc for any voice calls you need to make. You could look at a voice add-on as a backup option for emergencies?
14-05-2017 11:26 AM
Hi @Antony123 and welcome to the Community.
We do try to provide coverage whilst in Cuba for calls/texts, although we cannot guarantee this as it is all depending on the local infrastructure.
As @chistery has mentioned data is unavailable whilst roaming with EE.
I would also recommend turning off 4G/3G connectivity and using 2G only.