25-07-2017 03:54 PM
Solved! See the answer below or view the solution in context.
25-07-2017 04:19 PM
Hello @Ana07 upgrading your phone and enabling roaming on your account are two separate services. To clarify do you want to upgrade your phone as well as enable roaming or keep your current phone and just enable roaming? 🙂
25-07-2017 05:13 PM - edited 25-07-2017 05:17 PM
@Ana07 No such thing as a payg contract.
A contract is you've agreed to pay a set amount each month until the minimum term has been reached. this will be 12/18 or 24 months
A payg is you top up each month to get an allowance from that top up and your not obliged to pay each month a set fee.
if your PAYG you can use your allowance from your PACK in the EU, and you dont need to do anything to get this to work abroad as all paygs are go to go abroad.
25-07-2017 09:03 PM
@Ana07: As you are on a monthly contract you should text ROAMING to 150 & follow its instructions to ensure roaming is enabled on your a/c. Only PAYG contracts are auto enabled for roaming.