Highlighted
by Investigator
Investigator

Go further data in New Zealand

I bought the Go Further add-on. When I arrived here in New Zealand, I got a confirmation text message saying that I could use the data, calls and texts from my normal plan whilst here.

 

But the data side of it isn't working. I've got roaming enabled. My EE account says that my 4GB allowance is "waiting". I don't know why or until when.

 

Any ideas how to fix this?

9 REPLIES 9
Highlighted
by Grand Master
Grand Master

Re: Go further data in New Zealand

@PeppermintTea   Just to check you did enable roaming on your. EE account?   This is done by texting ROAMING to 150 or by enabling it from within your online account and this still can be done now.   You’ll also need to enable call abroad and premium rate numbers to call out of New Zealand. 

Highlighted
by Investigator
Investigator

Re: Go further data in New Zealand

Thanks for the reply Chris! Yep I texted roaming to 150 and it said that Roam Anywhere was active.

 

But when I try and use roaming data it still says that my 4GB allowance if data is waiting...

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by Grand Master
Grand Master

Re: Go further data in New Zealand

@PeppermintTea   Have you tried restarting the device? 

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by Investigator
Investigator

Re: Go further data in New Zealand

Yes I've restarted my phone twice and that hasn't helped

 

 

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by Ace Contributor
Ace Contributor

Re: Go further data in New Zealand

@PeppermintTea  What happens when you try and use data and go here?

 

 http://neverssl.com 

 

Do you get redirected to an EE page or nothing?

 

If nothing and a browser error, have you checked you've enabled data roaming in your phone settings?

 

 

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by Investigator
Investigator

Re: Go further data in New Zealand

I get redirected to an EE page to buy a data roaming add-on package. That's where I can see my 4GB data allowance which says it's "waiting".

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by Ace Contributor
Ace Contributor

Re: Go further data in New Zealand

Hi @PeppermintTea  Thanks. That means that it's not your phone, it's an EE account issue. 

 

Do you have a spend limit set? There was a problem a while ago where roam further didn't work if you had one set. I think you are best trying to contact EE support to see why the pass isn't working for you. If you have wifi, you can try the live chat option within MyEE?

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by Investigator
Investigator

Re: Go further data in New Zealand

I called 150 and they got it sorted eventually! They seemed a bit confused as to why it wasn't working and the first few things they tried didn't help, but then they tried sending my phone a message to update the SIM settings. Then I had to restart my phone again and it's all working now. Thanks for all your replies! I'm off to bed now.

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by
EE Community Support Team

Re: Go further data in New Zealand

Hi @PeppermintTea

 

Thanks so much for keeping us updated. 

 

It's great to hear this is now resolved, 

 

Katie 🙂

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