03-06-2018 11:48 PM
I've just joined EE on the £20 20GB untld txts+mins Sim Only plan.
In My EE I can see that various Global Roaming Minutes add-ons are available to me (30, 60, 120). They are apparently available in " EE Roaming Zones 1, 1A, 2A, 2B, 3, 4, 5, 6 and 8" (basically, all over the world but cruise ships and planes).
It tells me to see the Price Guide for more detail. The link takes to the... Non-Standard Price Guide for Small Businesses (https://ee.co.uk/content/dam/ee-help/help-pdfs/b2b-legal-1204-non-standard-price-guide-for-ee-small-...). My contract, however, is a consumer contract, so a Hiccup No 1 here.
A Hiccup No 2 occurs when I am trying to cross check one of the countries I am about to visit in a few weeks time, which is Georgia. I go to https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/georgi... and see no mention of any roaming minutes add-ons whatsoever. Not very consistent and adds to confusion, i.e. who do I believe - My EE + a Price Guide for Small Businesses, or that link that I've just posted?
Some clarification would be much appreciated. As well as taking my feedback on board - some other customers might end up getting confused as well.
Thanks a lot
04-06-2018 12:55 AM
Dunno how you got there but the Price Guide you want is the Pay Monthly Non-standard price guide . Georgia in not in the EU & so is not included in your EU roaming allowances. See also the ROAMING section in Pay Monthly 24 month Plans Price Guide .
I only see a 60 Global Roaming Minutes add-on.
04-06-2018 01:08 AM - edited 04-06-2018 01:09 AM
I got there (Small Business price guide) by following a link in My EE (next to the explainer of one of the Global Roaming Minuntes add-ons).
I didn't say Georgia was in the EU and that I expected for it to be included in my roaming allowances, I'm not sure how this might be relevant.
What I did say was that here - > https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/georgi... there is no mention of any Roaming Minutes add-ons being available for Georgia (suspect the same for other countries), yet they are avalable to buy in My EE (and Georgia is apparently included), hence the confusion.
04-06-2018 09:22 AM
Welcome to the community, @Profile closed 🙂
Great questions. I see why this would cause confusion.
I've sent you a private message, please take a look and get back to me.