by Roger47 Investigator
Investigator

Germany: Mobile data: fine. Incoming: fine. Call German; fine. Can't call UK

In Germany.  As mentioned in Subject, all is well except can't call UK mobiles or landlines.  Goes straight to a tone.

4 REPLIES 4
by Grand Master
Grand Master

Re: Germany: Mobile data: fine. Incoming: fine. Call German; fine. Can't cal

Hi @Roger47 

 

Have you made sure international calls are activated?

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Roger47 Investigator
Investigator

Re: Germany: Mobile data: fine. Incoming: fine. Call German; fine. Can't cal

Thanks. Yes seems like the problem: "call abroad and premium rate" "blocked" !!! And can't find a way to unblock it myself.  So any more help greatly appreciated !!!

by Grand Master
Grand Master

Re: Germany: Mobile data: fine. Incoming: fine. Call German; fine. Can't cal

Hi @Roger47 

 

If you cannot unblock this service as per my instructions above then you will need to speak to CS as you might need to pay a deposit. You can contact them on another device/land line, via live chat in your on line account or on EE get in touch page.

 

Thank,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Roger47 Investigator
Investigator

Re: Germany: Mobile data: fine. Incoming: fine. Call German; fine. Can't cal

Thanks - will contact CS. It's all very strange cos I have two numbers on the same account and the other is fine !

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