01-09-2019 12:01 PM
In Germany. As mentioned in Subject, all is well except can't call UK mobiles or landlines. Goes straight to a tone.
01-09-2019 12:32 PM
Have you made sure international calls are activated?
Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls
01-09-2019 12:42 PM
Thanks. Yes seems like the problem: "call abroad and premium rate" "blocked" !!! And can't find a way to unblock it myself. So any more help greatly appreciated !!!
01-09-2019 12:51 PM
If you cannot unblock this service as per my instructions above then you will need to speak to CS as you might need to pay a deposit. You can contact them on another device/land line, via live chat in your on line account or on EE get in touch page.
01-09-2019 01:04 PM
Thanks - will contact CS. It's all very strange cos I have two numbers on the same account and the other is fine !