by tee_cee Investigator
Investigator

Re: Free EU roaming: Who’s covered and what’s included

Hi, I sse that the new max plans include a clause to set a limit on EU roaming to 60 days in a 120 day period. The terms for the pre May 10th plans are unchanged at requiring UK use every 30 days.

Did you find out if this going to change?

 

by
EE Community Support Team

Re: Free EU roaming: Who’s covered and what’s included

Hi @tee_cee

 

Thanks for coming back to see us in community 🙂

 

We are looking at this now for you and I will let you know as soon as I get the information.

 

Richard

 

🙂

by Skilled Contributor
Skilled Contributor

Re: Free EU roaming: Who’s covered and what’s included

I was told the same today -but other EE staff are saying this is NOT correct.

 

 

 

Lee

by Daniellerocco12
New Member

Re: Free EU roaming: Who’s covered and what’s included

Hello I can't get threw to EE I go away next Monday I'm on pay as u go how do I set my phone up to use in Greece? Is there a way I can get u to ring me? I went into the store and was very rude and didn't give me any help at all just tried getting me to have a contract 

by Skilled Contributor
Skilled Contributor

Re: Free EU roaming: Who’s covered and what’s included


@Karen_C wrote:

 

If you would like to benefit from the additional countries, you have the option to change to one of the new Max Plans (following the current migration rules as set in the changing price plan topic).

 


Hi @Karen_C, the 'changing price plan topic' does not seem to apply much to this situation.

On @TiffJ's pinned post in the Roaming forum, it is made clear that existing Max Plan customers can switch to the new Max Plans to include USA etc. roaming without extra charge or other restrictions.

Can you please confirm this is correct?

by Ace Contributor
Ace Contributor

Re: Free EU roaming: Who’s covered and what’s included

I think EE mean you can move to a higher price plan and there's no additional cost, apart from the much higher cost per month for the new Max plans.

 

I'm currently on the 20GB for £25 plan. I can move for free and pay £33 a month for 12GB.

by Ad13 Established Contributor
Established Contributor

Re: Free EU roaming: Who’s covered and what’s included

I don't know what they've been smoking at EE, but the pricing of the new plans is just ridiculous! Double the cost for half the allowance. Typical strategy, give with one hand and take with the other. But hey, at least we have 'free' EU roaming (only because they've been forced by law, and not out the goodness of their heart so don't believe their marketing rubbish).

by EE Community Manager
EE Community Manager
Moved:

Re: Free EU roaming: Who’s covered and what’s included

We have moved this message to a more suitable area of the Community.

by
EE Community Support Team

Re: Free EU roaming: Who’s covered and what’s included

Hello there @Daniellerocco12

 

Thanks for coming here,.

 

On pay as you go you are already set up for Roaming and do not need to do anything.

 

Please see our Roaming charges in Greece and any travel add-on's you may want to add 🙂

 

Have a great time! Leanne.

by
EE Community Support Team

Re: Free EU roaming: Who’s covered and what’s included

Good morning @tee_cee

 

Yes we can confirm this will be the same as the new Max Plans, as below.

 

All EE plans are for people who are UK customers and travel to other countries on a short-term basis, not for people spending extended amounts of time abroad.

 

What this means is that if you’re spending 60 out of 120 days in the UK then an EE plan, and it’s inclusive roaming benefits, will be great for you.

 

If you’re out of the country for longer than 60 days then this may not be the best option.

 

Thanks very much 🙂

by tee_cee Investigator
Investigator

Re: Free EU roaming: Who’s covered and what’s included

Thanks for the clarification.

Can you confirm what date that the new t&c's come into effect?

Also, I unserstand with the EU regs, that there is a further 2 week "consultation", after which you have an option to charge for EU usage.

Would it be possible to clarify your intended charging stucture - or are you just going to disconnect customers?

 

Thanks

by
EE Employee

Re: Free EU roaming: Who’s covered and what’s included

Good Morning @tee_cee

 

I'll get confirmation on the date the T&C's come into effect for you.

 

You'll receive a text once you hit the fair usage advising of all options.

 

If no contact is made within 2 weeks a further text will be sent.

 

Thanks - Karen. Smiley Happy

by davidthornton Established Contributor
Established Contributor

15Gb FUP T&Cs link

http://ee.co.uk/content/dam/ee-help/help-pdfs/ee-fair-use-policy.pdf - not seen this published on the forum yet so linking to it here.

by Kelsf88 Established Contributor
Established Contributor

Re: Free EU roaming: Who’s covered and what’s included

@TiffJ

Hi I just recieved a message saying I get EU Roaming from the 15th June. But I have just upgraded from a pay monthly sim to a pay monthly phone and sim.

Im travelling to Rhodes on the 10th June and the man that I took the contract with other the phone. He said that I will already have this as part of my new upgrade.

Im confused.....

 

Kelsey 

by
EE Employee

Re: Free EU roaming: Who’s covered and what’s included

Hi @Kelsf88 and welcome back,

 

The text message is an automatic text message going to all our customers.

 

If you have taken out a new contract or upgraded after the 10th of May, you are able to use your plan for roaming straight away.

 

Sorry about the Confusion.

 

Many thanks,

 

Lee

by Kelsf88 Established Contributor
Established Contributor

Re: Free EU roaming: Who’s covered and what’s included

@Lee_H 

Hi awesome I was abit confused. Thats good handy for when I go on holiday. 

Rhodes Greece is included in the available countries yeah?

 

Thank you

 

Kelsey

by
EE Employee

Re: Free EU roaming: Who’s covered and what’s included

Hi @Kelsf88

 

Rhodes is only included if you take me in your suitcase 😉

 

On a more serious note it certainly is 🙂

 

Many thanks,

 

Lee

by Skilled Contributor
Skilled Contributor

Re: Free EU roaming: Who’s covered and what’s included

Unlike some countries whose islands oddly have different statuses (e.g. UK), all the Greek islands hold the same political status as mainland Greece, so all rules that apply to the Greek mainland will also apply to all the islands (minus perhaps a lower VAT rate, although that is changing soon).

by Kelsf88 Established Contributor
Established Contributor

Re: Free EU roaming: Who’s covered and what’s included

@Lee_H

Awesome good to know, I would but hardly have enough space for my clothes 🙈 18 days and counting 👌

 

Thank you 😄

 

Kelsey

by
EE Community Support Team

Re: Free EU roaming: Who’s covered and what’s included

Hope you have an amazing time @Kelsf88

 

I am very jealous 🙂

 

Best up the baggage allowance now for all them clothes!

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