by
EE Community Support Team

Re: Free EU roaming: Who’s covered and what’s included

Hi @mickbale

 

Thanks for coming to community Smiley Happy

 

To get cheaper calls to Germany in future, take a look at our Calling abroad - monthly add-on help and support pages.

 

This may help in future.

 

Thank you

 

Richard

 

Smiley Happy

by SambaApe
Explorer

Re: Free EU roaming: Who’s covered and what’s included

Hello,

 

Will we continue to be notified for free  (by text/email) when we have maxed out our monthly data allowances, as is the case when in the U.K.?

by SambaApe
Explorer

Re: Free EU roaming: Who’s covered and what’s included

Hello,

 

Will he be notified for free when overseas, if we max out our monthly data allowances and will we be able to purchase the same 'add-ons' if overseas?

 

Thanks,

 

S

by
EE Community Support Team

Re: Free EU roaming: Who’s covered and what’s included

Hello there @SambaApe

 

Thanks for posting.

 

If you are a visiting a country that is included within your allowance we will text you to let you know when the data has been used.

 

You will be prompted to purchase a Roaming data add-on for that country.

 

Before you go check with us the Roaming is set up for you to use this abroad Smiley Happy

 

Thanks, Leanne.

 

by Gazalondon
Explorer

Re: Free EU roaming: Who’s covered and what’s included

I am travelling to Australia for 3 weeks.  I have a max plan with 5 additional destinations.

 

could you let me know will roaming and text messages and calls back to the uk be free?

 

i have 30gb of data can I use all of this roaming?

 

i don't want to come back to a massive bill.

 

cheers

 

GAZA

by Ace Contributor
Ace Contributor

Re: Free EU roaming: Who’s covered and what’s included

@Gazalondon On the new MAX plan you can use your allowance whilst in Australia for calls and texts back to the UK, the EU and Australia, Canada, Mexico, New Zealand and USA.

 

You can use 15GB data a month, as there's a FUP.

 

Check you have roaming enabled, text ROAMING to 150 now.

by
EE Community Support Team

Re: Free EU roaming: Who’s covered and what’s included

Brilliant answer @chistery

 

I hope this answers your question @Gazalondon

 

Cheers

 

Richard

 

Smiley Happy

by Gazalondon
Explorer

Re: Free EU roaming: Who’s covered and what’s included

Thanks 

by
EE Community Support Team

Re: Free EU roaming: Who’s covered and what’s included

Have a great bank holiday Monday @Gazalondon

 

Thanks

 

Richard

 

Smiley Happy

by Bertje64 Investigator
Investigator

Re: Free EU roaming: Who’s covered and what’s included

Im in Belgium but cant make phone calls 

by
EE Community Support Team

Re: Free EU roaming: Who’s covered and what’s included

Hi @Bertje64

 

Did you get a chance to try the troubleshooting on your earlier post?

 

Chris

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