by GaryMitchell
Explorer

Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

I'm moving to Sweden and I'm wondering if I can see out the rest of my contract whilst outside the UK now roaming is free in the EU?

Thanks.

1 SOLUTION

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Solution

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Hello @GaryMitchell you must be in the UK connected to the EE network at least 60 out of every 120days (known as a stable link) to continue qualifying for the EE free EU roaming:

 

http://ee.co.uk/content/dam/ee-help/help-pdfs/roaming-for-paym-customers-20170615.pdf

 

🙂

17 REPLIES 17
by Profile closed
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Solution

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Hello @GaryMitchell you must be in the UK connected to the EE network at least 60 out of every 120days (known as a stable link) to continue qualifying for the EE free EU roaming:

 

http://ee.co.uk/content/dam/ee-help/help-pdfs/roaming-for-paym-customers-20170615.pdf

 

🙂

by GaryMitchell
Explorer

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Thanks for the info, Tom! Much appreciated.

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by Profile closed
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Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

You are welcome @GaryMitchell come back to the community anytime if there is anything else you would like to know. 🙂

by Isabella28 Investigator
Investigator

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Hi, 

 

I have a similar problem. I have moved to the Netherlands to study abroad until July and assumed that I can stay with my EE contract. 

 

However, I have been here for almost two months and Im worried I'll start being charged. Since I will be returning permenantly to the UK and periodically, will this be considered a stable connection? 

 

 

Many thanks, 

Isabella 

by
EE Employee

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Hi @Isabella28 and welcome to the community.

 

You can use your UK allowances throughout the EU. 

 

All EE plans are for people who are UK customers and travel to other countries on a short-term basis, not for people spending extended amounts of time abroad.

 

What this means is that if you’re spending 60 out of 120 days in the UK then an EE plan, and it’s inclusive roaming benefits, will be great for you.

 

If you’re out of the country for longer than 60 days, then this may not be the best option.

 

Speeds will vary depending on the local network you are using at the time.

 

Many thanks,

 

Lee

by Isabella28 Investigator
Investigator

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Hi Lee, 

 

Thank you for getting back to me, thats really useful to know!

If I exceed the 60 days, will I start to being charged by EE?

 

Im still paying for my current contract so Im keen to remain with EE whilst Im here. 

 

All the best, 

Isabella 

by
EE Community Support Team

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Hi @Isabella28

 

If your usage abroad in the EU/EEA exceeds the 120 days, you will be alerted by text, and after a 2-week period we may charge you for services you use or block your SIM card and roaming services. We’ll let you know before we do anything.

 

Find out more about stable links on our price guide >

 

Chris

by Isabella28 Investigator
Investigator

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Ok great, thank you!

 

by
EE Community Support Team

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

You're welcome. 🙂

 

Chris

by Sergioval16ka
Explorer

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Hello

 

I have the dame issue. Í tried to cancelled my contract when I moved away of London, but the only option they gave me, it was to pay all the remaining in once.

 

Is there any option to cancelled the contract? The ask me for 120£

by Sergioval16ka
Explorer

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?




If not, what can I do? Just pay until June without using my data abroad?

by Jvxi
New Member

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

We just noticed this when my wife received a text as she arrived in France this afternoon. My wife and daughter, both on EE, will be spending the winter season, from now until late April 2019, in France. A total of 5 months. 

We travel a lot to the EU, but this is the first time for this prolonged period, and therefore never really noticed this.

 

How will they be constrained in using the EE EU roaming after the first 60 days, and how can they continue normal use without significant cost?

 

Thanks

 

 

by Grand Master
Grand Master

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

@Jvxi they’ll be charged after 60 days so it would be best to turn off data after this time and this also includes calls/texts.  They’ll be charged standard roaming fees while in France after 60 days and EE might cut the service if the bill gets to high.  Nothing will reduce the cost after 60 days as a stable link to the UK is required.  

by dzseti99 Investigator
Investigator

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

How do days count when my phone is not switched on at all, ie no connection to UK nor to EU network?

Living in a house where only wifi calling works is this counted as being connected to UK network?

I travel a lot, but nearly all my EE calls are UK to UK and nearly all my EE data is UK usage so I should be okay here, but am concerned about not reaching 60 days, because of wifi calling or because phone is switched off.

by
EE Community Support Team

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Hi @dzseti99,

 

Welcome back to the community. 🙂

 

Using your phone with WiFi Calling will still show you are in the UK and we wouldn't assume you are outside the UK if your phone is switched off.

 

Thanks

 

James

by dzseti99 Investigator
Investigator

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

Thanks, James_B! That's very helpful....

by
EE Community Support Team

Re: Free EU Roaming: Is there a limit for how long you can be abroad in the EU?

No problem @dzseti99

 

James

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