04-01-2017 11:43 AM
Okay so I've been using the £1 50Mb a day europass. Occasionally if I've been online a lot I've bought an extra 75Mb.
I haven't really used a lot today but by leaving wifi for an hour I've apparently used all my data. I didn't think anything of it so bought 75Mb for £3 I wasn't using it any more than usual (which usually last most of the day.) and in literaly fifteen minutes it's all gone.
My settings haven't changed so I don't understand why!?
Made EE screwing me over? I'm afraid to buy data now. Obviously I'm abroad so I can't ring to talk to them and I'm really disappointed there's not an option to email them so apparently this community is what counts as customer service. I won't be using EE again, despite being a customer since the company started.
04-01-2017 01:21 PM
@Sophielou10 What device do you have ? And do you allow apps to run in the background?
04-01-2017 03:22 PM
04-01-2017 05:15 PM
And if Facebook is running that is a data hog.
04-01-2017 05:22 PM
04-01-2017 05:43 PM
@Sophielou10 You say on your first post that Facebook is running in the background. This alone could be the culprit. As when ever there is a new post on your Facebook time line your device will use data to update this.
Just to ask have have you been taking photos with location services turned on ? Anything that tracks your location is going to use data if not on wifi.
If you go to Settings>Mobile data and scroll to the bottom click the RESET STATISTICS. Now you can see what apps are using your data and how much from zero to when you next look at this.
Its not EE using or taking your data it's something your doing on that roaming network.
04-01-2017 06:47 PM
by Paulramsey68 a week ago