by Grand Master
Grand Master

Excluded Numbers From Allowance in Other Countries

When in UK, or in EU calling UK, your normal allowance excludes non-standard UK nos, such as:

  • Service nos, starting 08.
  • Premium Rate nos. starting 09.
  • Directory Enquiry services starting 118.
  • Children & adult protection services starting 116, but these are free.
  • Freephone nos. starting 0800 & 0808, but these are free;

But what about when you are roaming in EU (& 5 extra non-EU countries on Max plans)? Presumably these countries have equivalent classifications of nos. Are they included in your roaming allowances?

 

EE pay monthly roaming plans T&Cs does explicitly exclude Premium Rate nos.:

Allowances do not include premium rate numbers anywhere in the UK or the EU and will be charged at your normal plan rate.

but some others are only excluded by their UK prefix, which will be diff in other countries. It does not say "or their equivalent overseas".

 

Is there any EE doc that covers all of these equivalent non-standard nos overseas, by either excluding or including them in roaming allowances? If so, please lead me to them.

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5 REPLIES 5
by
EE Community Support Team

Re: Excluded Numbers From Allowance in Other Countries

Hi @XRaySpeX,

 

As you can use your phone like you do at home in the EU, those non-standard numbers you mentioned would be subject to normal UK charges.

 

Thanks for your question. Smiley Happy

 

James

by Grand Master
Grand Master

Re: Excluded Numbers From Allowance in Other Countries

@James_B : Yes, but where is that said?

 

Also where are the lists of service charges for 08 & 09 equivalent nos when you don't even know what prefixes EU countries use for service & premium rate nos?

 

I'm not sure you understand my point & are just thinking of calling UK nos from the EU.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Excluded Numbers From Allowance in Other Countries

I think I'm with you now @XRaySpeX

 

Are you asking about calling overseas non-geographic numbers?

 

James

by Grand Master
Grand Master

Re: Excluded Numbers From Allowance in Other Countries

@James_B : Essentially, yes, but not their equivalents to UK 03 nos. which I presume are included in allowances.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Excluded Numbers From Allowance in Other Countries

Thanks @XRaySpeX - Let me look into this for you.

 

James

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