by si3 Investigator
Investigator

Everytime I try and call someone abroad it's saying my calls are restricted

My texts and data are working fine but when I try and call it is saying my calls are restricted. I am currently in Spain and I'm needing to make calls. Please help.

5 REPLIES 5
by Grand Master
Grand Master

Re: Everytime I try and call someone abroad it's saying my calls are restricted

@si3  Did you enable roaming in your account before you left the UK ? 

by si3 Investigator
Investigator

Re: Everytime I try and call someone abroad it's saying my calls are restricted

No unfortunately not how can I do this whilst away
by
EE Employee

Re: Everytime I try and call someone abroad it's saying my calls are restricted

Hi @si3 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Many thanks,

 

Lee

by si3 Investigator
Investigator

Re: Everytime I try and call someone abroad it's saying my calls are restricted

No luck trying that mate
by
EE Community Support Team

Re: Everytime I try and call someone abroad it's saying my calls are restricted

Thanks for trying, @si3

 

We have a live chat service that is available through your My EE account (through your browser only, not through the app). Just log in and when a chat advisor is available, a chat-box will pop up.

 

If you're not able to get through to live chat, I recommend calling our customer service team (from an alternative phone if necessary) and they will do their best to get it working for you.

 

Let me know how you got on, once you've spoken to them 🙂

 

Chris

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