28-05-2018 09:45 AM
Hi there, I heard form friends and people who visited Europe recently that the broadband speed is very limited to the point it's unusable. Apparently this applies only to essential plans. Can you shed some light on this please?
28-05-2018 11:18 AM
Please see here.
Are there any services, content, or protocols always slowed down?
If so what?
When abroad in the EE Europe Zone, customers with an EE Essentials or 4GEE plan (or any plan other than a Max plan) will get our standard roaming speed, this is likely to be slower than in the UK and fast enough to use your phone as you normally would, including streaming music and standard definition video (or better).
28-05-2018 12:29 PM - edited 28-05-2018 12:30 PM
Welcome to the community.
I see @Northerner has answered you already here.
It may be worth doing a manual network selection to see if the speed is better with another available provider:
|iPhone||Settings > Carrier > Toggle Automatic OFF|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Settings > Mobile Network > Network Selection > Tap on start manual search|
30-05-2018 10:25 AM
I haven't been abroad yet, but my neighbour said he couldn't even make a call with Viber/messenger when he was in Greece. He did a speed test and the result was 2mbs. And this is what I've read from other people online. I don't care about streaming or stuff like that, but being able to make a call should not need a max plan.